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© 2019 by Palmetto Dunes Oceanfront Resort
Hilton Head Island, SC
Terms & Policies

Last Updated October 8, 2018

Cancellation Policy

Cancellations made within 48 hours are subject to a fee that's 50% of each reservation fee.

Privacy Policy

Your privacy is important to us, and we take it seriously. We provide this Privacy Policy to explain how Greenwood Communities and Resorts (“we,” “us,” or “our”) collect, use, and disclose your information.

What Does This Policy Cover?

This Privacy Policy applies to www.Palmettodunesthanksgiving.com and related websites, including www.hiltonheadoutfitters.com, www.sheltercovehiltonhead.com, www.alexandersrestaurant.com, www.palmettodunes.com, and www.bigjimsbbqcatering.com (our “Websites”), that relate to operations of Palmetto Dunes Oceanfront Resort (our “Services”). This Privacy Policy does not apply to other websites we may operate that are related to other developments or projects.

This Privacy Policy applies to information we collect from or about users of our Websites or Services, including visitors who use our Websites to book vacation rentals, reserve tee times, rent bikes, or schedule other leisure activities. When online bookings or reservations require us to collect additional information offline or via email (for example, through a written rental agreement), this Privacy Policy also applies to that information.

This Privacy Policy does not apply to the information practices of any third-party whose website may be accessible through our Websites, or to any third-party websites on which we advertise.

What Information Do We Collect?
Information You Provide To Us

We collect information you provide directly to us, such as when you fill out a form, send us an email, or request information. The types of information we collect may include your name, contact information (email address and phone number), payment card information, and information about your visit to Palmetto Dunes, such as the dates of your stay and the presence of children in the household.

Information We Collect Automatically

You can browse our Websites without telling us who you are or revealing your personally identifying information. Like most websites, however, we collect usage information automatically from all visitors to our Websites. Usage information may include your IP address or other unique device identifier, web browser and operating system; the date and time of your visit; the pages from which you navigate to and from our Websites or the search terms that lead you to our Websites; and the pages on our Websites you visit and how long you spend on each one.

Information Collected by Third Parties

As you navigate our Websites, please be aware that third parties may be able to gather information from and about you. For example, companies offering services or products through links to our site may use "cookies" to collect and use information about you and may collect information that you submit. In these cases, those third parties will use such information in accordance with their own privacy policies, which may differ substantially from our policy.

How do we use your personal information?

We will not sell or rent your personal information to anyone. However, we may use information that you provide to us or that we collect automatically for various purposes, including:

  • To administer, operate, and improve our Websites and Services;

  • To respond to an email, inquiry, or request sent by you;

  • To process a transaction, such as a vacation rental or other reservation;

  • To communicate with you, and to provide you with information you request or that we think may be of interest to you. You may opt out of such communications at any time by following the instructions in each communication;

  • To enable trusted third parties to provide products or services on your behalf or that you have requested. Unless we tell you differently, these companies may only use the personal information we provide to them as necessary to assist us, unless they have your consent;

  • To prevent fraud and to ensure the safety and security of our Websites;

  • To comply with applicable legal obligations, such as responding to a subpoena or a court order, or to protect our rights.

 

In addition, information about our users, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which personal information could be transferred to third parties as one of our business assets.

We may share aggregated, non-personally identifiable information about our users for a variety of purposes, including marketing and promotions. However, in these situations, we do not disclose any information that could be used to identify you personally.

Children’s Information

Our Websites are not directed to children under the age of 16 and we do not knowingly collect, use, or disclose personal information from children under the age of 16, either directly or via any other website or online service. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us and we will endeavor to delete that information from our databases.

Cookies

We use “cookies” and similar technologies (such as web beacons and pixels) on our websites. A cookie is a small data file that is placed on your computer when you access our websites. We use cookies to improve your access to our websites (for example, by storing your username so you can log in more easily), and to allow you to share website content with social media platforms like Facebook, Instagram, or Twitter. Cookies also enable us to track and target the interests of visitors to our Websites, so that we can provide more customized content. Cookies can also be used to collect general usage and aggregated statistical information. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Site or its features. You can learn more about cookies at www.allaboutcookies.org.

To read our complete Cookie Policy, please click here.

Google Analytics

We use Google Analytics to collect information such as how often users visit our Websites, what pages they visit when they do so, and what other sites they used prior to coming to our Site. We use this infor­mation to improve our site. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable infor­mation. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Websites, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use. To opt-out of being tracked by Google Analytics, visit the Google Analytics opt-out page.

Links to Other Websites

Our Websites may contain links to other websites that we do not operate or control. For example, to help generate interest in our Websites and Services, our Websites may offer you the opportunity to share information via social media platforms like Facebook, Twitter, or Instagram. Please be aware that this policy does not apply to any such third-party website. will not apply to your activities or any information you disclose while using third-party products or services or otherwise interacting with third parties.

Residents of California

Under California Civil Code §§ 1798.83-1798.84, once per calendar year California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year. To obtain this information please write to us at: Erica Sheets, Palmetto Dunes Oceanfront Resort, 10 Queens Folly Beach Road, P.O. Box 5628, Hilton Head Island, SC 29938, USA.

“Do Not Track” Signals

“Do Not Track” is a setting available in most web browsers setting that asks a web application disable its tracking of an individual user. There is currently no consensus yet on how companies should respond to Do Not Track signals. At this time, we do not respond to Do Not Track signals. You can learn more about Do Not Track by visiting https://allaboutdnt.com.

How do we keep your information secure?

We have adopted reasonable and appropriate physical and electronic safeguards to protect your personal information by preventing unauthorized access, maintaining data accuracy, and ensuring the correct use of information. Among other things, we use the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you provide to us by scrambling it before it is sent to us from your computer. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.

How do I correct my information or “opt-out"?

Please assist us in keeping your information current by notifying us of changes to your name, address, title, phone number or email address. You may correct your personal information or opt out of future communications from us (i.e., mailings, calls, etc.) by sending a request to privacy@palmettodunes.com. We will use our best efforts to remove your personal information from our systems within 30 days of your request; however, we cannot promise to remove you from any list or database we don’t control.

Information for EU and Swiss Residents

Our principal place of business is in the United States. By using our Websites or Services, you expressly consent to your information being processed in the United States.

Our Legal Basis for Processing

Generally, we rely on our legitimate interests in order to process your personal information. For example, we rely on this legal ground if we use your personal information to manage and administer our relationship with you; to deliver and improve our Websites and Services; to personalize your experience on our Websites; and, when necessary, to protect or defend our or another’s rights or property, or to detect, prevent, or otherwise address fraud, security, safety or privacy issues. In addition, there may be situations where other grounds for processing may exist, such as when you consent to our processing your personal information to complete a transaction.

Your Rights
  • Right of Access/Portability: You can ask to review details about the information we hold about you and how that information has been used and disclosed. Note that we may request to verify your identification before fulfilling your request. You can also request that your personal information is provided to you in a commonly used electronic format so that you can share it with other organizations.

  • Right to Correct Information: You may ask that we make corrections to any information we hold, if you believe such correction to be necessary.

  • Right to Restrict Processing or to Request Erasure of Information: You also have the right in certain circumstances to ask us to restrict processing of your personal information or to erase your personal information. Where you have consented to our use of your personal information, you can withdraw your consent at any time.

 

You can make a request to exercise any of these rights by emailing us at [email address] or by writing to us at the address provided under “Contact Us.”

Changes to this Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date at the beginning of the Policy. By continuing to use our Websites after such updates, you are agreeing to the terms of the then-current Policy. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose personal information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us as follows:

Erica Sheets
Palmetto Dunes Oceanfront Resort
10 Queens Folly Road, PO Box 5628
Hilton Head Island, SC 29938
Privacy@PalmettoDunes.com

Cookie Policy
 

We use “cookies” and similar technologies (such as web beacons and pixels) on our websites. A cookie is a small data file that is placed on your computer when you access our websites. We use cookies to improve your access to our websites (for example, by storing your username so you can log in more easily), and to allow you to share website content with social media platforms like Facebook, Instagram, or Twitter. Cookies also enable us to track and target the interests of visitors to our websites, so that we can provide more customized content. Cookies can also be used to collect general usage and aggregated statistical information. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Site or its features. You can learn more about cookies at www.allaboutcookies.org.

How We Use Cookies

There are different types of cookies and other technologies used our Website:

  • “Session cookies” – These cookies only last as long as your online session, and disappear from your computer or device when you close your browser.

  • “Persistent cookies” – These cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use them to remember your preferences for the next time you visit.

  • “Web Beacons/Pixels” – Some of our web pages and emails may also contain small electronic images known as web beacons, clear GIFs, or single-pixel GIFs. These images typically work in conjunction with cookies to collect data, such as counting the number of users who have visited a web page or acted upon one of our email digests.

 

Cookies We Place

We place our own cookies on your computer to track certain information about you while you are using our websites. For example, we place a session cookie on your computer each time you visit our website. Through these cookies we are able to collect information about how you use the Website, including what browser you may be using, your IP address, the URL address you came to our website from, and the URL you visit when you leave our website (even if those URLs are not on our Website). We also utilize email web beacons to monitor whether our emails are being delivered and read.

Google Analytics

We use Google Analytics to collect information such as how often users visit our Websites, what pages they visit when they do so, and what other sites they used prior to coming to our Site. We use this infor­mation to improve our site. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable infor­mation. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Websites, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use. To opt-out of being tracked by Google Analytics, learn more about the Google Analytics opt-out add-on for your browser.

Facebook, Twitter, and other Social Network Cookies

Our content pages allow you to share content appearing on our website to your social media accounts through the “Like,” “Tweet,” or similar buttons displayed on such pages. To accomplish this, we embed code that such third party social networks provide and that we do not control. These buttons know that you are logged in to your social network account and therefore such social networks could also know that you are viewing our website.

Third-Party Cookies

When using our website, you may be directed to other websites for various purposes, such as making reservations for dining or an excursion, or for other reasons. these websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

How You Can Control Cookies

Many of the cookies used on our website and through emails can be disabled through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools,” or “Edit” menus in your browser. Please note that disabling a cookie or a category of cookies does not delete the cookie from your browser unless you manually remove it through your browser.

Questions?

For more information about how we use cookies, feel free to contact us at:

Erica Sheets
Palmetto Dunes Oceanfront Resort
10 Queens Folly Road, PO Box 5628
Hilton Head Island, SC 29938
Privacy@PalmettoDunes.com

Terms of Use

Last Updated October 19, 2018

Welcome! Greenwood Communities and Resorts (“we,” “us,” or “our”) is proud to offer this website to provide users (“you,” “your”) access to information about Palmetto Dunes. These Terms of Use (“Terms”) establish policies for the acceptable use of www.palmettodunes.com and related websites, including www.palmettodunesstore.com, www.hiltonheadoutfitters.com, www.sheltercovehiltonhead.com, www.alexandersrestaurant.com, and www.bigjimsbbqcatering.com (our “Websites”), that relate to operations of Palmetto Dunes Oceanfront Resort (our “Services”). These Terms do not apply to other websites we may operate that are related to other developments or projects.

Please read these Terms carefully, as they constitute a legally binding agreement between you and us. By using or accessing one of our Websites, you are agreeing to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use or access any of our Websites.

 

Permission To Access Our Websites

Provided you agree to and abide by these Terms, we grant you permission to access our Websites and to print or download material displayed on our Websites for your own personal, non-commercial use. By granting permission, we are giving you a limited, revocable, non-transferable, and non-exclusive license to access the Websites for any authorized purpose, including: researching vacation destinations and activities; looking for, booking, or seeking information about a vacation rental; and reserving tee times, renting bikes, or scheduling other leisure activities.

 

Prohibited Activities

We hope you will spend time on our Websites and take full advantage of their features and capabilities. However, certain activities are prohibited. By accessing our Websites and accepting these Terms, you agree that you will not:

  • Use our Websites or any of their contents for any commercial purpose, except as specifically authorized by us.

  • Use or attempt to use our Websites or their contents to violate, circumvent, or infringe our rights or the rights of any other person or entity, including without limitation any intellectual property, contract, privacy, or publicity right.

  • Engage in any activity that may or does damage, disable, or overburden our servers or network, impair or impede the operation of our Websites, or interfere with someone else’s access to our Websites.

  • Post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or violate any applicable law, regulation, or court order.

  • “Frame,” “mirror,” or otherwise replicate or incorporate any portion or aspect of our Websites, including without limitation our name, logo, trademarks, or proprietary infor­mation, into any other website without our express written consent.

  • Sell, offer to sell, transfer, or purport license any portion of our Websites or their contents, in any form, to any third party without our express written consent.

  • Use our Websites or Services fraudulently or under false pretenses, such as by making a reservation or reservation inquiry under a false name or address or incorrect age, or making a payment using a method of payment that you are not authorized to use.

  • Attempt to modify, adapt, decipher, translate, decompile, disassemble, edit or reverse engineer any of the software used by us in connection with our Websites.

  • Solicit, encourage, or assist any person in doing, or attempting to do, any of the foregoing actions.
     

Third-Party Sites

Our Websites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control such websites, and we are not responsible for their content. Our inclusion of hyperlinks to third-party websites does not imply any endorse­ment of, or association with, the operators of those sites.

Proprietary Rights and Ownership

The contents of our Websites are protected by the copyright, trademark, and other intellectual property laws of the United States and foreign countries and by international conventions. We reserve all intellectual property rights to our Websites and to any registered or unregistered trademark, service mark, logo, or other proprietary material used or embodied in or on one of our Websites. Nothing in these Terms grants you a right or license to use any registered or unregistered  trademark, design right, or copyright owned or controlled by us or by any third party, except as specifically provided in these Terms.

Availability

We will make reasonable efforts to ensure that our Websites are available 24/7. However, from time to time one or more of the Websites may be unavailable due to scheduled maintenance, service up­grades, or unscheduled disruptions of service.

We will make reasonable efforts to ensure the accuracy of information accessible on our Websites. However, all such information is provided “as is,” and we do not provide any warranty, whether express or implied, regarding its completeness, accuracy, or currency.

Online Booking

Our Websites offer online booking features that allow you to research, reserve, and pay for certain Services, including such as vacation rentals, tee times, bike rentals, or restaurant reservations. If you use these features, you warrant that you are at least 18 years old and that you have legal authority and capacity to accept and be bound by these Terms. You agree that you are financially responsible for all bookings made through our Websites, regardless of whether such bookings are made by you or by someone else using your account or information, including without limitation to minors living with you.

You also warrant that all information supplied by you or members of your household in using this website is true and accurate and without limitation, or any false or fraudulent reservation. You agree that the online booking features of our Websites shall be used only to make legitimate reservations or purchases for you or for others for whom you are legally authorized to act. You understand that overuse or abuse of the online booking features of our Websites may result in your being denied access to such features and/or to our facilities.

Additional Terms May Apply

You can use Websites to book vacation rentals, reserve tee times, rent bikes, or schedule other leisure activities; purchase gift cards or other items; or access property management services through our Owner Portal. If you do so, you acknowledge and agree that such transactions or activities may require you to agree to additional or different terms and conditions. If a conflict exists between these Terms and the terms of any terms and conditions applicable to a specific transaction or activity, the specific terms and conditions will control.

Information for Prospective Property Owners

The information contained on our Websites is not intended to be an offering to residents in any juris­diction where prior registration is required, and further information will not be provided to residents of such jurisdictions.

Greenwood Communities and Resorts does not warrant or guarantee the obligations of unaffiliated builders who may build and sell homes at Palmetto Dunes. Future development of Palmetto Dunes may or may not occur as shown on illustrations, depictions or maps. This site and other related sites may contain links to other Internet sites that are not affiliated with Greenwood Communities and Resorts. Greenwood Communities and Resorts makes no representations or warranties about the information, products and services that may appear on such other sites and has not endorsed or approved such products and services. Linking to this site or sites that are affiliated with Greenwood Communities and Resorts or framing any portions of such sites without prior written permission is strictly prohibited.

Greenwood Communities and Resorts is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status or national origin.

Limitation of Liability

We have adopted reasonable and appropriate physical and electronic safeguards to protect your personal information by preventing unauthorized access, maintaining data accuracy, and ensuring the correct use of information. Among other things, we use the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you provide to us by scrambling it before it is sent to us from your computer. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we provide no warranties, express or implied, regarding the security of any information you transmit to us.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY MALWARE, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR DEVICE, SOFTWARE, OR APPS DUE TO YOUR USE OF OUR WEBSITES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE US FOR ANY LIABILITY FOR DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO CON­SEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE) OR ANY OTHER FORM OF MONETARY RELIEF, WHETHER IN LAW OR AT EQUITY, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR WEBSITES, ANY CONTENT ON OUR WEBSITES, OR ANY OTHER WEBSITES OR SERVICES (INCLUDING SERVICES PROVIDED BY US) YOU ACCESS THROUGH OUR WEBSITES.

Governing Law, Venue, and Jurisdiction

These Terms are governed by South Carolina law, regardless of choice-of-law or conflicts-of-laws rules. In any legal suit, action, or proceeding arising out of or related to our Websites, our Services, or these Terms, venue and jurisdiction shall rest exclusively in the state or federal courts of South Carolina. By agreeing to be bound by these Terms, you waive any and all objections to venue and/or personal jurisdiction in the state or federal courts of South Carolina.

Class Action Waiver

You agree that any suit, action, or proceeding arising out of or related to our Websites, our Services, or these Terms shall be conducted solely and exclusively on an individual basis and not in the form of any class, consolidated, or representative action (including without limitation any parens patriae action).

Waiver and Severability

Any failure on our part to enforce any part of these Terms shall not be deemed a further or continuing waiver of such part, a waiver of any other part of these Terms, or a waiver of any other right or privilege to which we may be entitled.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms shall continue in full force and effect.

Entire Agreement

These Terms (including our Privacy Policy and Cookie Policy, together with any other terms and conditions referenced herein, and any different or additional terms that apply to specific transactions) constitute the entire agreement between you and us with respect to your use of and access to our Websites, superseding all prior or contemporaneous electronic, oral, or written statements, communications, or understandings.

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Effective Date and Modifications

We may occasionally update these Terms. When we do, we will also revise the “last updated” date at the top of the page. We encourage you to check this page regularly in order to remain informed of any changes.By continuing to use our Websites after such updates, you are agreeing to the updated version of these Terms.

Contact Us

If you have any questions or concerns regarding these Terms, please contact us as follows:

Erica Sheets
Palmetto Dunes Oceanfront Resort
10 Queens Folly Road, PO Box 5628
Hilton Head Island, SC 29938
esheets@palmettodunes.com